Achieving greater productivity through assertive management

ONE DAY COURSE

You reckon you’re go-ahead, dynamic and energetic but staff and your work colleagues have you down as loud-mouthed, over-ambitious and aggressive.

Others in the office seem submissive, meek and subservient and have trouble getting their points across.

This one-day seminar will develop everyone’s assertiveness skills and ensure a more harmonious and productive workplace.

Issues covered include:

• self-confidence
• communication techniques
• managing conflict
• giving and receiving criticism
• non-verbal communication
• handling difficult people
• handling objections

Format: Role-play, lectures, expert feedback plus a session on behavioural tools that can give a powerful insight into personality types.

Full notes and workbook provided.

Email info@jtc.co.uk for the date of the next open course.

We can also run this important course in-house for you.